Importing your existing content
If you already have a help center or a pile of common answers, you don't have to retype them. AcornReply imports existing content two ways — a CSV/JSON file or a Crisp help center — so the AI can start drafting from your real material right away. Open the importer from Settings → Knowledge.
Everything you import arrives unpublished, so you can review it before it goes live or feeds any drafts.
Import from a CSV or JSON file
Best for a spreadsheet of questions and answers.
- Upload a
.csvor.jsonfile, up to 5 MB and 2,000 rows. - Each row needs a unique ID and a body; a title and link are optional. The ID is used to avoid duplicates on re-import.
- AcornReply guesses how your columns map to those fields, and you can adjust the mapping before importing.
- You'll see a preview of the first 50 rows and a count of any rows skipped for missing required values, then click Import to bring them in as FAQs.
Import from Crisp
Migrating from Crisp? Bring your whole help center across.
- You'll need your Crisp Website ID, Token identifier, and Token key (generate these in Crisp under Settings → Website Settings → Advanced configuration), plus an optional locale (leave blank to auto-detect).
- The import runs in the background — it can take a few minutes — pulling in your categories, sections, and articles as unpublished FAQs. Images are re-hosted so they keep working, and internal links between Crisp articles are rewritten to point at your AcornReply help center.
- Re-running a Crisp import won't create duplicates; it updates what's already there.
Reviewing and publishing
While an import runs, a status bar shows its progress, and when it finishes you'll see how many entries came in. Because imports land unpublished, there's a "Publish remaining" button to publish the whole batch at once — or you can review and publish entries individually.
Tip: import first, then skim for anything out of date before publishing. Only published entries feed AI drafts and appear in your help center, so a quick cleanup pass pays off. See Writing a great help article for what makes a strong entry.