39 help articles

Getting Started

• Moving your existing support inbox to AcornReply
• Set up AcornReply in 10 minutes

The inbox (daily workflow)

• Handling spam
• Internal notes: collaborating on a conversation
• Message shortcuts: reusable canned replies
• Open, snoozed, and resolved: managing your queue
• Quick links: deep-link into your own tools
• Search and keyboard shortcuts
• Starting a new conversation
• The reply editor: write, format, and send
• Who's on it? Assignment in a shared inbox
• Your daily support workflow

AI replies & your voice

• Choosing and switching your reply voice
• How AcornReply drafts replies
• Let the AI reply on its own: auto-reply and AI assist modes
• Replying to customers in other languages

Channels

• How customers reach you: your support channels
• Live chat on your website

Team & workspaces

• Invite your team and set roles
• Organizations and workspaces: running one inbox or many

Knowledge base

• Build a knowledge base that makes the AI smarter
• Connect an AI agent to your knowledge base (MCP & API)
• Importing your existing content
• Organizing your help center with categories
• Use your own domain for your help center
• Writing a great help article
• Your public help center

Analytics

• AI resolved, self-served, needs a human: how conversations are counted
• Filtering analytics by date range and workspace
• Reading the Channels report
• Turn your analytics into a better knowledge base
• Understanding your analytics dashboard

Branding

• Brand your contact form, chat, and help center

Notifications & mobile

• Install AcornReply on your phone
• Notifications: never miss a message
• Setting your availability and hours

Account, billing & data

• Managing your account and profile
• Plans and what counts toward your limits
• Your data: security, storage, and export