Managing your account and profile

Your account is how you sign in and how you appear to your teammates. This covers the personal settings under Settings → Profile on the web and Profile settings in the iPhone app, plus how signing in works.

Signing in

On the web, there are three ways to get into AcornReply:

• Email and password
• Google
• A one-time code sent to your email

The iPhone app offers the same three, plus Sign in with Apple.

As long as you use the same email address, it's the same account no matter which method you pick, so you can sign up one way and sign in another without creating a duplicate. One exception: if you choose Apple's Hide My Email, Apple gives AcornReply a private relay address instead of your real one. See How does Sign in with Apple work?

Setting or changing your password

You don't need a password to use AcornReply (Google or a one-time code work fine), but you can set one, or change an existing one, any time under Settings → Profile → Password on the web, or under Profile settings in the iPhone app.

Your name and avatar

Your profile picture appears everywhere your name shows up: the Mine button at the top of the inbox, assignee chips, and the account menu. Under Settings → Profile → Identity on the web, you can:

• Upload a photo from your computer (or take one with your phone camera) and crop it square.
• If you signed in with Google, your Google photo is used by default. You can disable it to fall back to your initials, or upload your own (uploads always win over the Google photo).
• Remove your upload to go back to the Google photo, or your initials.

Photos can be PNG, JPEG, or WebP, up to 256 KB after cropping. You can change your name in the iPhone app too; photos are managed on the web.

Notifications

How and when AcornReply pings you is personal too. Email and web push live under Settings → Notifications on the web, per workspace and per device. Push from the iPhone app is set in the app under Notifications. See Notifications: never miss a message.

Deleting your account

You can delete your account at any time: on the web under Settings → Profile, or in the iPhone app under Profile settings.

• If you're the only admin of an organization, the web asks you to invite another admin or delete the organization first.
• The iPhone app instead shows which organization and workspaces will be deleted with your account and asks you to confirm. Other members of that organization get an email that it was deleted.

If you want a copy first, export your inbox (see Your data: security, storage, and export). Deletion is permanent.