Get the AcornReply iPhone app

AcornReply has an iPhone app. It is the same inbox you use on the web: read conversations, edit the AI draft, reply, snooze and resolve, and get push notifications when a customer writes in.

Get AcornReply on the App Store

What you need

• An iPhone with iOS 17.4 or later. The app is made for iPhone.
• The app is in the App Store in the US, the UK, Australia, and other countries, about 20 in all. It is not in EU App Stores yet.

Sign in or create an account

Open the app and sign in the way you do on the web: email and password, Google, or a one-time code sent to your email. The app also offers Sign in with Apple (see How does Sign in with Apple work?).

New to AcornReply? Tap Create an account and sign up with a one-time code sent to your email, with Google, or with Apple. There is no password at sign-up; you can add one later in Profile settings. The same email is the same account on the web and in the app.

Turn on push notifications

1. Allow notifications when the app asks.
2. Tap your profile picture at the top of the inbox and choose Notifications.
3. Check that Push on this device is on, and that each workspace you want alerts from is switched on.

The app can alert you to a new customer message, a snoozed conversation assigned to you waking up, and an @mention from a teammate. Tap a notification to open the conversation. See Notifications: never miss a message for who gets alerted and when.

Swipe to clear your queue

• Swipe right on a conversation to snooze it: Later today, Tomorrow, or Next week.
• Swipe left to resolve it.
• Swipe a snoozed or resolved conversation to reopen it.

Start your swipe just inside the row, away from the left edge of the screen.

Added AcornReply to your home screen before?

If you added the web version of AcornReply to your iPhone home screen, you can delete that icon and use the app instead. Your account, conversations, and settings are the same. If you had turned on push in that home-screen copy, it is listed as a device under Settings → Notifications on the web, and you can remove it there.

What stays on the web

Plans and billing, analytics, managing the knowledge base and help center, channel setup (email forwarding, the contact form, the chat widget), branding, and team invites are done on the web at acornreply.com. Sign in there with the same account.

On Android or a computer

There is no Android app yet. On Android and on a computer, use AcornReply in your browser.

On Android (Chrome), you can install it on your home screen:

1. Open your AcornReply inbox in Chrome.
2. Tap the ⋮ menu.
3. Choose Install app (or Add to Home screen).

On a computer, Chrome can also install AcornReply so it opens in its own window. Look for the install option in the address bar or the ⋮ menu.

Then allow notifications when asked, and turn on web push for the workspaces and events you want under Settings → Notifications. Web push is per device, so each browser you use is set up on its own.