Quick links: deep-link into your own tools

Quick links put buttons in the conversation sidebar that jump straight into your own tools — your billing dashboard, your admin panel, your order lookup — pre-filled with details from the conversation you're looking at. No more copy-pasting a customer's email into another tab. Manage them under Settings → Quick links (any teammate can edit them; they're shared across the workspace).

What a quick link is

Each link has two parts:

• Label — the button text (up to 80 characters), like "Open in Stripe" or "View orders."
• URL template — where it goes (must start with https://), with placeholders that get filled in per conversation.

They appear in the conversation sidebar, so they're one click away while you're working a thread. You can add up to 10, and reorder them.

Templating with conversation data

Drop placeholders into the URL and AcornReply fills them in for the conversation on screen. Quick links support a focused set of tokens:

• {customer.email}
• {customer.external_id}
• {conversation.id}
• {metadata.<key>} — any custom field on the conversation

For example, https://dashboard.example.com/customers?email={customer.email} opens your dashboard already searched for that customer. The settings page lists the available placeholders for reference.

Links hide themselves when they can't resolve

If a link's template needs a value the current conversation doesn't have — say {customer.external_id} on a customer who doesn't have one — the button is simply hidden for that conversation, rather than opening a broken URL. So you only ever see links that will actually work. Values are URL-encoded automatically, so special characters are handled for you.

Editing in context

You can create and adjust quick links right from the sidebar's Quick links section inside a conversation — handy because the actual conversation data you're templating against is on screen while you build the link.

Quick links pair well with the ticket API and custom metadata: if you push order IDs or account references onto conversations as metadata, a quick link can turn them into one-click jumps into your systems.