How customers reach you: your support channels

AcornReply gives your customers several ways to get in touch, and funnels all of them into one inbox. Every reply goes back out from your address — never from AcornReply. You'll find every channel, with copy-paste snippets, under Settings → Channels.

Email

Every workspace gets its own inbound address, based on your slug — something like [email protected]. Anything sent there lands in your inbox as a conversation. Two ways to use it:

• Publish it directly as your support address, or
• Forward your existing address (like [email protected]) to it, so nothing changes for your customers.

To forward from Gmail: Settings → Forwarding and POP/IMAP, add the address, then confirm the verification email when it arrives in AcornReply. Outlook and most other providers have an equivalent forwarding rule. For a full migration walkthrough, see Moving your existing support inbox to AcornReply.

Hosted contact form

Every workspace has a ready-made public contact page at https://yourslug.acornreply.com/contact. Share the link anywhere — no setup, no code. It's already themed to your branding.

Embed on your website

Prefer to keep customers on your own site? Drop in a single <script> tag from Settings → Channels. Two flavors:

• Inline form — the contact form appears right in the page where you paste it, auto-sizing to fit.
• Chat button — a small bubble in the corner of every page that opens the form (or live chat) in a slide-out drawer.

Want your own button instead of the built-in one? Add data-hide-button to the script tag and open the form from any element by calling window.__acornReply.open() in its click handler.

Live chat

The chat snippet puts a real-time chat bubble on your site. Conversations stream straight into your inbox, and if a visitor leaves before you reply, the thread continues over email — so no question falls through the cracks. See Live chat on your website.

One inbox, your identity

However a message arrives, it becomes a conversation in the same inbox, and your replies go out under your From display name (set in Settings → Workspace) from your workspace's address. To the customer, it's just a normal reply from your team.

Matching your look

All three web channels — hosted form, embedded form, and chat — render in light or dark to match the visitor, and carry your logo and colors. Tune the theme behavior with the Match site / Light only / Dark only control at the top of Settings → Channels, and see Brand your contact form, chat, and help center to customize the details.