FAQs

How do I turn on notifications?

AcornReply can notify you three ways: email, web push (in a browser on a computer or Android), and push from the iPhone app.

  • Email and web push: on the web, open Settings → Notifications, pick a workspace, and choose the events you want: "New and unassigned customer message," "Snoozed conversation wakes," and "You're mentioned in an internal note." Web push is per device, so allow notifications in each browser you use.
  • iPhone app: allow notifications when the app asks. Then tap your profile picture, choose Notifications, and check that each workspace you want alerts from is switched on.

Learn more: Notifications: never miss a message

Still need help?