The Free plan covers everyday support with limits on AI-drafted replies and outbound emails, while incoming messages and teammates stay uncapped. Pro and Premium lift those limits. See the pricing page for the current plans and what each includes.
Learn more: Plans and what counts toward your limits
Yes. You can delete your account from settings any time; all conversations and customers are removed. Exporting your inbox to JSON is available on request during early access and self-serve at launch.
Learn more: Your data: security, storage, and export
Yes. Open Settings → Profile → Identity → Change avatar, pick or take a photo, crop it square, and save — it appears everywhere your name shows up. If you signed in with Google, your Google photo is used by default until you upload your own.
Learn more: Managing your account and profile
Yes. In Settings → Branding, enter your website URL and click Detect brand to pull in your logo and colors automatically, then override individual tokens — backgrounds, button, chat bubble, logo, footer, and font — separately for light and dark modes.
Learn more: Brand your contact form, chat, and help center
Yes. On live chat and the contact form, customers can attach images and small text files like logs or CSVs — up to 3 files, 5 MB each — or paste a screenshot straight from the clipboard. We deliberately accept images and text only (no executables, documents, or archives) and re-encode images on upload, which strips location and device metadata for the sender's privacy. Attachments appear right in the conversation. Customers emailing you can attach files the usual way.
Learn more: How customers reach you: your support channels
In Gmail: Settings → Forwarding and POP/IMAP → add the forwarding address from Settings → Workspace (it looks like [email protected]). Confirm the verification email when it lands in your AcornReply inbox, then turn on the forward rule. In Outlook: Inbox → Rules → forward to the same address. The same address works for any provider that supports forwarding.
Learn more: Moving your existing support inbox to AcornReply