The Free plan covers everyday support with limits on AI-drafted replies and outbound emails, while incoming messages and teammates stay uncapped. Pro and Premium lift those limits. See the pricing page for the current plans and what each includes.
Learn more: Plans and what counts toward your limits
Yes. You can delete your account from settings any time; all conversations and customers are removed. Exporting your inbox to JSON is available on request during early access and self-serve at launch.
Learn more: Your data: security, storage, and export
Yes. Open Settings → Profile → Identity → Change avatar, pick or take a photo, crop it square, and save — it appears everywhere your name shows up. If you signed in with Google, your Google photo is used by default until you upload your own.
Learn more: Managing your account and profile
Yes. In Settings → Branding, enter your website URL and click Detect brand to pull in your logo and colors automatically, then override individual tokens — backgrounds, button, chat bubble, logo, footer, and font — separately for light and dark modes.
Learn more: Brand your contact form, chat, and help center
Yes. Tap your profile picture, choose Profile settings, then tap Delete account and confirm. Your account is deleted right away. This cannot be undone.
If you are the only admin of an organization, that organization and its workspaces are deleted with your account. The confirmation tells you this before you delete. Other members of the organization get an email that it was deleted.
You can also delete your account on the web under Settings → Profile.
Learn more: Managing your account and profile
Yes. Open the app, tap Create an account, and sign up with your email (we send you a one-time code), Google, or Apple. The app then walks you through creating your workspace and picking a reply voice.
The same email is the same account on the web and in the app. If you tap Google or Apple on the log-in screen and have no account yet, the app tells you so. Use Create an account instead.
Some setup is finished on the web: connecting email forwarding, the contact form and the chat widget, and adding your branding. Go to acornreply.com and sign in with the same account.
Learn more: Get the AcornReply iPhone app · How does Sign in with Apple work?