Can customers attach files or screenshots?

Yes. On live chat and the contact form, customers can attach images and small text files like logs or CSVs — up to 3 files, 5 MB each — or paste a screenshot straight from the clipboard. We deliberately accept images and text only (no executables, documents, or archives) and re-encode images on upload, which strips location and device metadata for the sender's privacy. Attachments appear right in the conversation. Customers emailing you can attach files the usual way.

Learn more: How customers reach you: your support channels