How does the AI draft replies, and is my customer data safe?

When a customer writes in, AcornReply drafts a reply grounded in the help articles and FAQs in your workspace — and lists exactly which ones it used right under the draft. If it can't find anything relevant, it asks a clarifying question instead of guessing. You always review and send; nothing goes out on its own unless you turn on auto-reply.

Drafting sends the customer's message and the matched knowledge-base snippets to a trusted AI provider. Your conversations are never used to train AI models or shared with anyone else, and they stay scoped to your workspace.

Learn more: How AcornReply drafts replies · Your data: security, storage, and export